Privacy Policy

This Privacy Policy outlines how Delicias collects, uses, discloses, and protects personal information when customers visit the website, use mobile applications, or participate in loyalty and rewards programs.

1. Information We Collect

A. Information You Provide Directly

• Name
• Email address
• Phone number
• Birthday (if provided for rewards/offers)
• Account login credentials
• Loyalty program participation details
• Customer support communications

B. Automatically Collected Information

• IP address
• Device type and browser
• App usage data
• Website activity and cookies
• Location data (approximate)

C. Transaction & Engagement Data

• Purchases and order history
• Rewards earned and redeemed
• Promotional engagement

2. How We Use Your Information

Delicias uses information to:

• Operate and manage loyalty accounts
• Process transactions and rewards
• Communicate offers, promotions, and updates
• Improve website, app, and customer experience
• Provide customer support
• Comply with legal obligations
• Detect fraud and protect systems

3. How We Share Information

Information may be shared with service providers, for legal and compliance purposes, and during business transfers. We do not sell your personal information.

4. Cookies & Tracking Technologies

Delicias uses cookies, pixels, and similar tools to remember preferences, analyze traffic, improve performance, and deliver relevant promotions. Users can manage cookies through their browser settings.

5. Your Privacy Rights (U.S. & California Residents)

Depending on location, customers may have rights to access personal data, correct inaccurate information, request deletion, opt out of marketing communications, and limit certain data uses.

California Residents (CCPA/CPRA Rights): Individuals may request information about collected personal data and its purposes, details on data sharing, deletion of personal data, and non-discrimination for exercising rights.

To make requests, contact hello@oobali.app. Delicias verifies requests and responds within legally required timeframes.

6. Data Retention

Personal information is retained only as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce agreements.

7. Data Security

Delicias implements reasonable administrative, technical, and physical safeguards to protect information, though no system achieves complete security.

8. Children's Privacy

Services are not intended for children. Delicias does not knowingly collect personal information from minors and will promptly delete any such data discovered.

9. Marketing Communications

Users may opt out of promotional emails or texts by clicking “unsubscribe” or following the opt-out instructions in messages. Transactional messages such as receipts or account updates may still be sent.

10. Third-Party Links

The website or app may link to third-party sites. Delicias is not responsible for their privacy practices.

11. Changes to This Policy

This Privacy Policy may be updated periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact Delicias at hello@oobali.app.